Loft Hotel Montreal

Alexa F

3 months ago

Fine for a convent airport night. Seemed understaffed at bar, in kitchen, and front desk. Room was clean. Staff were pleasant.

Erick Flores

2 years ago

This is my very first time writing a review about any place, and it's because I'm so frustrated with my experience at this hotel. I am further corroborating reviews that have been written about this hotel and would not recommend staying here. I stayed here the last weekend of May '23 to celebrate my birthday and the stay has left a bad memory of the trip. While the rooms are spacious and generally clean, the staff and management are non-responsive and pretty much useless, and the rooms need updating. More specifically, there are two significant issues I've been chasing with the hotel, and despite multiple calls and emails, no one has gotten back to me after several weeks. First, they put someone in my party in a room they knew did not have a functioning air conditioning. When my friends surfaced the issue, they were moved into a much smaller room, but did not complain. We have been trying to get a refund for the difference in the room sizes, but no one has responded. Second, I left some expensive items behind in my room and requested that the hotel ship them back to me at my own expense. When I talked to the front desk, their response was they didn't know if they could do that (which is insane on its own), and that I needed to talk to the manager. I have emailed and called, and again no response. I'm on the verge of reporting the hotel to the Dept. of Consumer Affairs and potentially the authorities for theft, if they do not return my belongings. Separately, there are no cleaning services on the weekends, and sometimes you have to request that your room actually be cleaned during the week. The front desk often has no one available when you're there to provide recommendations, address room issues, or even get fresh towels. This place had so much promise when we reviewed it on the website, but I would not recommend it. What a disappointment

Kelly Tailer

2 years ago

I stayed at the Loft Hotel from 9/2/24 - 11/2/24. The hotel was in a great location. At check-in we were provided an incorrect address from the front desk staff and drove around for 45 minutes looking for a parking address that didn't exist. Totally a human error. The bathroom has moldy shower caulking. The windows are falling apart. The furniture is dated. It is a dog friendly hotel but they charged me extra for a towel I used to dry off my dog and held my entire deposit. There isn't a broom in the room or anything additional to tidy up during your stay. I'm a responsible person who is well traveled and has worked in the hospitality industry and am in utter shock that the hotel is holding my deposit. I'd think again before I gave them my credit card.

Nicole Bruins

2 years ago

Truthfully the best part of this hotel is the location, right on St-Denis close to the Metro, restaurants and shops. The rooms are large and since I stayed in the summer Air Con is kind of important. The AC unit in the room is not powerful enough to cool the room, which the hotel seems to be aware of as when I walked into my room two fans were going on top of the AC. I blasted the AC at its lowest temp for my whole stay and the room never got cool let alone cold. The room itself is fine, it's an older buliding and you can see the wear and tear despite attempts to try and update the rooms, you really see this in the furniture: the bed was lumpy, the vinyl furniture was peeling, and the couch was saggy. The room was clean despite everything. My stay was just fine but I would not return and I would not recommend staying here.