The Yorkville Royal Sonesta Hotel Toronto

Alex

2 months ago

Excellent location with great shopping just down the street and an underground station just one block away with a direct line into downtown. Room was very spacious and well appointed. The only small disappointment we had was the hotel restaurant isn’t open on Sunday and Monday nights but there are other options locally and the bar does serve some food as well! Overall very good!

Iris Chan

2 months ago

Had a staycation with two adults and cats. Chose the Sonesta because of its pet friendly policy. It didn’t disappoint. The staff and service was wonderful. It’s clearly a great place for families and work travel. It’s an older building but redone. Ordered room service and loved it, especially the roasted chicken on salads. Ordered it twice. I wish it did have a fridge to use.

J. B.

2 months ago

A very nice hotel right in the heart of Yorkville and across the street from the ROM. Lots of restaurants and shopping nearby. Green P parking is underground and there is easy access to the hotel from the parking garage. Rooms were clean and well appointed. Mini bar and room service prices are quite high, but that's to be expected at a 4 star hotel in downtown Toronto.

faezeh (Fafa)

3 months ago

We stayed in this hotel for a month and we chose this hotel due to its close location to my husband’s work place. We booked a big room as we wanted to stay long time and we needed space for our luggage. The location is great and you have access to subway station and shopping mall and grocery stores and restaurants. The service was not what I expected from a four-star hotel in this location, the front desk depending on who was there had different attitude and was mostly not helpful. For example we were told that even bronze member guests can have late check out, while upon our checking out we asked for late check out and they refused that and we were told for any hour we stay after 12 we should pay even though we were silver member and stayed for a month there! Or another time I approached the front desk to get my delivery and she told that her colleague has received it and she doesn't have access to that room while as I got to my room another guy called and told me to come back to get my parcel and the lady gave it to me and even didn't bother herself to apologize for the inconvenience she made for me! Another thing that bothered me was that the cleaning time was not fixed, sometimes they came at 9:30 A.M sometimes at 3P.M. While usually in hotels that I had been it is between 10-12 and this hotel in that time of the year was not too crowded or too big to manage this service and as I had to work from my room this bothered me and they told me to put the not disturbing sign but when I put that they didn't come later for cleaning. And with respect to cleaners the cleaning was not satisfactory, and you could see stains in towels and sheets! The good part was the swimming pool which was not crowded so you could enjoy swimming with the view of the CN tower but the locker was not good for leaving your belongings . The food was quite good but in-room dining costs you both tax and service and in-room dining charge. I wish they could behave better so we would go there again but for sure I won't suggest it to other friends neither.