Sandman Signature Ottawa Airport Hotel

Mimi Mons

2 months ago

Great hotel with a beautiful ambiance, though quite expensive. The dining options are fantastic but also pricey. One thing I found strange is that you need to request room cleaning. I asked for housekeeping at 4 p.m., but when I returned four hours later, the room had only been refreshed with new towels and toilet paper, not cleaned or vacuum. The front desk apologized and gave me a $50 breakfast voucher for the inconvenience. Overall, I still enjoyed my stay and would recommend the hotel.

Momo Sport

3 months ago

Great hotel with a very comfortable and welcoming atmosphere. The rooms were clean, spacious, and well maintained, and the overall facilities were excellent. What really made the stay special was the outstanding service from the staff, especially Samir at the front desk. He was extremely professional, friendly, and helpful, always willing to go the extra mile to make sure everything was perfect. His positive attitude and attention to detail truly enhanced our experience. I highly recommend this hotel and would definitely stay here again.

Unnat Maharjan

3 months ago

⭐️⭐️⭐️⭐️⭐️ World’s Best Guest Service — Ajay Made Our Stay Unforgettable! I had a wonderful stay at the Sandman Signature Ottawa Airport Hotel, but what truly made this experience exceptional was Ajay. From the moment we arrived, Ajay provided the most outstanding guest service I have ever experienced anywhere in the world. He was professional, kind, welcoming, and incredibly attentive. He didn’t just do his job — he made us feel genuinely cared for, respected, and comfortable throughout our stay. Ajay has an amazing way of making guests feel like they matter. He was always ready to help, always calm, always smiling, and always going the extra mile without being asked. It’s rare to meet someone who brings this much warmth, dedication, and heart into customer service. The hotel itself was great, clean, and convenient — but the real reason I would come back again is Ajay. He is truly a gem and a huge asset to Sandman. If you’re staying here, I genuinely hope you get to meet Ajay — because he is the definition of world-class hospitality.

Akshit Mahajan

3 months ago

I recently stayed at this hotel and had a truly wonderful experience, especially during check-in. After a very long and frustrating flight, I arrived feeling exhausted and honestly a bit disappointed from the travel experience. Sahaj at the front desk completely turned that around. He welcomed me with a warm, genuine smile and handled my check-in smoothly and professionally. He was patient, attentive, and made sure everything was explained clearly. When I mentioned that I had a rough flight experience, he didn’t just acknowledge it he showed real empathy. As a kind gesture, he offered me a $15 breakfast voucher. It wasn’t about the money at all it was about the thoughtfulness behind it. That small act showed true hospitality and care. It made me feel valued as a guest and instantly improved my mood after a long travel day.