Hilton Garden Inn Ottawa Airport

Mary R

2 months ago

Recently stayed for 2 nights and had issues with the initial room. After talking to Afsana at the front desk she did her best with finding me another room and made sure my stay was comfortable. She was great and very professional! Thank you for making my stay comfortable! You changed the whole experience!

RJ H

3 months ago

My wife and I have stayed at this hotel many times over the years because our daughter attends Carleton University. Unfortunately, the condition and management of this property have been in steady decline. This most recent stay was unacceptable, especially considering we paid full price. Upon arrival, the lobby was pure chaos. The front desk was overwhelmed, construction workers were cutting tile and moving through guest areas, and dust and debris were everywhere. There was no effort to contain the construction or shield guests from it. The entire lower level smelled strongly of wet dog. The breakfast situation perfectly summed up how poorly this hotel is being run. Because the main breakfast area is under construction, we were seated in another part of the hotel. Only after sitting down were we told we needed breakfast tickets something we were never given at check-in. When I went to the front desk, I took the opportunity to explain our complete dismay with the condition of the hotel. We were offered no discount, no compensation, and no apology. Instead, the staff reluctantly wrote one breakfast ticket and then informed me it would be another twenty dollars to eat breakfast from trays of food that were frankly unappealing and poorly presented. Paying extra for that, after already paying full price for the room, was insulting. The pool and hot tub were unusable due to overwhelming chlorine levels that burned your eyes and bleached our bathing suits. Our room was reasonably clean, but the shower pressure was awful, and the bathroom fan was abrasively loud. At 2:00 a.m., we were woken up by children screaming and running above us, with no staff intervention. The front desk staff are the core problem here. They appeared far more interested in having loud, inappropriate personal conversations than helping guests. There was no sense of professionalism, urgency, or accountability. This hotel is clearly mismanaged and poorly staffed. This property feels like it is coming unglued. Construction chaos, poor communication, indifferent staff, and zero consideration for guests all while charging full price. What was once a convenient place to stay is now disorganized, unpleasant, and not worth the money. We will not be returning.

david cupolo

4 months ago

Hotel needs help. I understand they are updating the breakfast area however, this hotel is in serious need of an update. Also, see photos. This is what their offerings were for sale at 4:30 pm - and the hotel was not busy. Whomever is managing this hotel needs to do better. Room was clean, wifi was fast, but won't ever stay again.

Danielle Babineau

4 months ago

We stayed in 436 and it was a huge room with 2 queen beds, plus a couch. Extra linens and pillows were easily accessible in the cabinet. No drawers to put clothes. The room was clean and the bathroom was fine except there was no lotion in the dispenser and the shower pressure was nonexistent. The TV was old school, the guide button did not work. The pool area was fine (there is an accessible lift), when we arrived there were no towels, we informed the front desk and some were promptly brought. We did not receive the meal tickets we brought at check in and then a very aggressive young woman who needs desperately to work on her people skills gave me a hard time about paying for breakfast. Luckily Francois at the front desk provided me with the meal tickets I had already purchased and getting a simple breakfast into my kids was possible. There was no shuttle to the airport but again Francois gave us a taxi chit and getting to the airport was smooth. Overall it was fine, location is close to the airport.