Holiday Inn Express & Suites Surrey by IHG

akio

5 months ago

Superbly impressed by this hotel. I've stayed at many Holiday Inn Express hotels and this one was the best so far. I initially was only staying for one night this past weekend, but decided to extend my stay because the staff are so lovely and the facility is so nice. Quiet, clean, and comfortable room with nice lighting. I used the fitness room and was impressed by the equipment they had, given most hotel gyms are inadequate, then went to the sauna after, and it was just like my usual routine at my home gym. The other highlight for me was just how good the breakfast buffet was. The staff are super attentive, friendly, and helpful. The food was all very fresh. Overall I'm very impressed and will make a point to stay here again on my next trip to the lower mainland.

Vishal Patel

8 months ago

Spent 3 nights at this hotel. The staff were friendly and helpful especially during the check-in process. Overall the hotel was comfortable, clean (however, there is always room for improvement). The location was okay for a first time visitor to Vancouver, however it is a good 45/50 minutes transit to downtown, so do take this into consideration especially as there isn’t much to see and do nearby. There is ample parking if you have a car or there is a bus stop right outside the hotel (you will need to cross the road if you are travelling west towards downtown). Breakfast was included with limited choice and the quality was okay, but you can’t complain especially as it’s complimentary. It can get busy though and there is limited seating. Couple of other things to consider, I was allocated a room in the front of the property which is next to a busy main road, so if you are a light sleeper, either request a room on the other side or use some ear plugs…. The outside walls are poorly insulated from sound. Also, if the room comes with a fridge that you don’t plan to use, ask for it to be switch off as the one in my room got very noisy! I appreciated the open layout and space I got with the room, which was clean, but the bathroom could do with a refresh and some maintenance, especially as the shower tray turned into a walk in puddle on the last day of my stay as the water drained poorly.

Caleb McCarthy

7 months ago

The room was clean, bed and pillows were comfortable. We liked the quiet times and the staff were very friendly and the housekeepers were very good and efficient. The location was good too, only comment really were the eggs being a bit dry and the oatmeal wasn’t refilled around 8:30 if you came at that time also the TV channels were not good. Otherwise it was a good stay.

Dez

6 months ago

Overall decent stay. Breakfast and staff working the breakfast bar were very kind. Parking lot is nice and open. Biggest drawback was the hot tub was very dirty. Between clumps of hair, gross floaters, cloudy water and wall mould/scum it was obvious this thing hasn't been properly cleaned in awhile. Secondly, called the front desk early in the morning (apx 8:30am) and arranged a later check out for 12:30pm and before said new checkout time, received 2 phone calls asking why we weren't checked out yet, had house keeping walk in on us and then at 1230 when we were just about leaving our room , the manager knock and wonder why we hadn't checked out yet. The communication clearly wasn't there and it eventually felt uncomfortable to be explaining that we had asked to have later checkout to like 4 different people. It was off very off putting. We chose this hotel bc the night before stayed at a different holiday inn express location and was very impressed, so in comparison this location was a bit disappointing.