Holiday Inn Gatineau – Ottawa by IHG

Stephanie-Roxane & Pierre Leduc - Duquette

3 months ago

Very clean modern rooms. NO CARPETS in the rooms !!! We were in a suite and it was great and A LOT cheaper than the Hilton. We went to have cocktails with friends in their suite at the Hilton and we were glad to have chosen to stay at the Holiday Inn across the street from the casino.

Mrs. B

5 months ago

The front desk staff, and especially manager Camille, need some hospitality training and a big dose of vitamin D. They don't have to smile, but respect would be nice. And perhaps, some math classes would help. Their service, tone and attitudes were shockingly bad. The rooms that we had reserved and confirmed months in advance were not available to us. We are 4 people and we booked 2 queen beds. We were given a room with one king bed and told to go somewhere else if this did not suit us. There was a pull out couch, however it is actually unsleepable when pulled out. I can pretty much guarantee that Camille has never slept on that. We had one adult on the closed couch with the one extra pillow we were given. Our room had a broken fridge that just froze everything regardless of the temperature it was set at. There was a broken charger in the plug from a previous tenant that was live and shocked one of us. Camille needed proof before she would even address this. This was all described to us as an upgrade. What a laugh. Overall I would say that the whole experience was unpleasant and uncomfortable.

Isik Ozcer

2 months ago

Very clean, quiet hotel. Beds are super comfy. Has a resto for breakfast, dinner - convenient if you are trying to catch a show at the casino. Easy parking.

uroos jabeen

7 months ago

Not a good experience. Some of the staff is very rude. My husband just requested front desk to get our room cleaned as we are leaving. We were informed in a very rude tone that it will be cleaned and it doesn’t really matter if we are in the room or outside. This could have communicated in a courteous manner. Secondly we asked for a bottle of water which was not offered free of cost. Any good hotel provides at least 2 bottles of water complimentary. We had to buy at the cost almost 4 times more than the actual cost. Not a great experience!!