Fairmont Pacific Rim

Shipal Henare

2 months ago

I had a wonderful experience at Pan Pacific Vancouver. I would especially like to thank Rosie Nguyen, the manager, and Archaf, the lobby restaurant manager, for their outstanding hospitality and professionalism. They were incredibly kind and accommodating in helping us celebrate a birthday in the lobby area, and thanks to their support, the evening turned into a truly memorable and special celebration. Their thoughtful management, warm attitude, and willingness to go above and beyond for guests made a big difference in our experience. It’s rare to encounter such genuine care and professionalism in hospitality. Thank you again to Rosie, Archaf, and the entire team for making our celebration so special. We truly appreciate it and look forward to visiting again.

Sara Skelton

3 months ago

We have stayed in a lot of hotels. We arrived at almost midnight after multiple flight delays and missing baggage so we were exhausted and probably a little grumpy. We were greeted by a wonderful employee that warmly welcomed us and gave us a summary of some of the incredible AMEX benefits we had. Check in was fast, smooth and we rented two rooms as we were traveling with our two teens. Our check in person was so warm and sweet that we immediately felt right at home and were finally able to relax after a brutal travel day. The hotel itself was beautiful and it was neat to hear that they have live music some nights. We ordered room service that was quick and the employees delivered it with a warm smile. We also ordered breakfast in the rooms and again had a lovely experience. The breakfast was delicious!! The beds were very comfortable, the rooms were clean and the bathroom and shower were amazing! My husband used their gym and was able to take advantage of their borrow gym clothes option which was sooooo cool!!! We only had a brief stay on our layover but we are already planning a trip back and next time we will stay much longer.

Luis Serrano

4 months ago

This hotel continues to set the standard for excellence in every possible way. The facilities are outstanding, and every single person who works here is incredibly welcoming, professional, and genuinely thoughtful. I had the chance to visit the newly renovated Gold Floor, and I was completely speechless. The design, attention to detail, and overall atmosphere are simply breathtaking. This has been my favorite hotel for years, and that will never change. Once again, the concierge team went above and beyond to make my experience truly special. We also spent time at the lounge, enjoying the live music, delicious sushi, and hands down the best espresso martini in town. The room was as beautiful and comfortable as always, and I have to mention how much I love their in room products. the shampoo, conditioner, and body lotion are my favorite brand, which honestly makes the stay feel even more like home. An unforgettable experience, every single time. Highly recommended..

Jen Caldwell

3 months ago

We eagerly returned to the Pacific Rim for a much anticipated & needed long Valentine’s Day weekend getaway. We have stayed here before & loved the room, location, service & attention to detail. We were particularly excited to return to the Spa as we agreed it was a highlight of our prior trips. However, this stay fell a bit short due to the Spa being under construction. This was not communicated to me at the time our services were booked, nor in the confirmation emails for our treatments. Additionally, the staff called to offer us a couples treatment room which we accepted & still they neglected to mention that the Spa facilities were closed. They converted the 6th floor & with the Family oriented hotel Pool & Hot Tub to serve double duty for spa guests. The changing rooms were very small…crowded by attendants & spa guests. Additionally, there were no preferred hours for Spa guests so the Hot Tub was filled with other guests including a large number of small children. This was not relaxing or romantic. We did truly enjoy or massages & the therapists were excellent. However, it is hard to justify the cost without the normal spa amenities which would have allowed us to have the spa day we had hoped for. I am hopeful that the Fairmont will do better in future with proactive communication as setting expectations would have gone a long way. We still loved our stay overall & are hopeful to see the service standards improve for future visits.