Charltons Banff

Samantha R

5 months ago

Upon arrival right away we were greeted with a friendly staff, and this hotel was very accommodating with our needs, they even allowed us to check in early and check out late, which we really appreciated. The hotel is clean, staff are kind, and the beds and pillows are very comfortable. Overall, I'm surprised the reviews aren't higher because we really enjoyed our stay. The location is great, a bit further from main street downtown but still walkable everywhere. Although amenities like the pool weren’t open, it was nice to have the option to go to the two nearby hotels. Would definitely stay here again!

Aleks Coleman

7 months ago

Had a short stay at this hotel as a part of my wife and I’s honeymoon. I had seen some of the reviews previously and wasn’t sure what to expect. Upon arrival into Banff, you’re already so enamoured by the town’s setting among the mountains that you know that most of your time is going to be spent outdoors. We have always used our hotels simply as a base, and this hotel was no different. We were greeted and checked in with ease. The gentleman on reception was friendly and clear about the available facilities, parking charges and the purpose of the security hold. The room itself was good; nothing like the reviews I’d read. Bed sheets were pristine and bathroom facilities were as clean as you would want them to be. We were on a room-only basis but there was a kettle and a fridge in our room so we could store any groceries we happened to pick up during our stay. Pool and sauna facilities were available at a neighbouring hotel that I believe Charltons own, but we didn’t use these- barely had any time! The nights were peaceful as it’s about a 10-minute walk into Banff town centre. Other guests were obviously courteous and respected the quiet hours information published in and around the hotel. Another lady worked on the front desk also gave a fantastic recommendation for a coffee place, which became our local haunt for the duration of our stay; Whitebark Cafe, for anyone interested. Check out was seamless and the charge for parking came off of our security deposit, the remainder of which was released immediately as available funds, but took a few days to show on statements; though, they do advise this could be the case. All in all, a great base whilst in Banff, beautiful setting, friendly staff, clean room and great facilities.

Jay Degracia

5 months ago

I was happy because they upgrade my room to Loft Suite. Place is good and I liked the parking space. We are in the second floor. Bathroom is spacious and clean. Just ice machine not working but good thing they have a spare machine. We enjoyed our stay! Thank you Charltons Staff.

H Penner

4 months ago

When you scroll the reviews of this hotel, pay attention to the outliers. We just got back from a very disappointing stay, and I can only conclude that we had the bad luck of getting one of their worst rooms. Undersized beds, wobbly chairs, greasy dishes, half the space freezing cold, thin walls and furnished with what appear to be mismatched discards from other rooms. I wasn't expecting a curated aesthetic experience, but unfortunately it also wasn't a simple relaxing stay after a day on the slopes. If you're considering booking here, ask yourself, how lucky do you feel? Will you gamble that you might get a good room? Are you willing to risk getting the bottom of the barrel? Even if you can get extra blankets or even moved to a good room, do you want to argue for it when there are so many other hotels in Banff?